Website Privacy Policy

This privacy notice explains how we collect and process your personal data through your use of our site www.voiceofthesoul.co.uk. This website is operated by Imogen Palmer, based in the UK. We value any data you share with us and keep it secure. We do not sell your personal data. We only share data with trusted third-party providers where necessary to deliver our services, manage bookings, and process payments securely.

Website cookies

This website relies entirely on a privacy-first approach and does not use tracking or advertising cookies (such as Google Analytics).

However, we use essential and functional cookies provided by our hosting platform (Squarespace) and scheduling platform (Acuity). These are strictly necessary to ensure the website functions properly, securely passes data, and allows the appointment booking system to operate. You can control or block cookies at any time through your browser settings, though blocking them may prevent the booking features from working correctly.

Bookings and scheduling

We use a third-party provider, Acuity Scheduling (a Squarespace company), to manage our appointment bookings. When you book an appointment, we collect personal information such as your name, email address, phone number, and appointment details. This data is used solely to schedule, confirm, and manage your appointments. Please see Squarespace’s privacy policy for information on how they secure your data.

Payment processing

Payments made through our website for bookings or services are processed securely by our third-party payment gateway, Stripe. We do not store or have access to your raw credit card numbers or financial details. All transaction data is encrypted and handled entirely by the payment provider under strict PCI-DSS security compliance. Please see Stripe’s privacy policy for details on how they process financial data.

Contact forms

If you contact us via a form on this website, we will use your details to respond directly to your enquiry.

Security

This website uses appropriate technical measures, including SSL encryption, to protect your information and ensure data passed between your browser and our site remains private.

Checking your data (your rights)

Under UK data protection laws, you are entitled to view, amend, or delete the personal information we hold about you. Contact us to request access to your data.

Changes to this policy

This policy will be reviewed from time to time and amended when necessary. Last update: May 2026.